Knowledgebase: Printing and Copying
How to Request a Print / Copy Refund
Posted by Brad Christ, Last modified by Jeff Anderson on 22 March 2016 09:04 AM

To request a print / Copy refund, you must use our print accounting system.

This Includes Any Copies made in the Library.

You must request a print / Copy refund by the 15th of the month following the month of the charge.  For example, you must request a refund for job printed in September by October 15th.

To get started, click the Print Accounting link in MySOU or by following this link:

You may be asked for your SOU username and password, enter them to continue.

Print Accounting Login

After successfully logging in, you should be presented with a summary screen for your account.  This screen will show your recent printing activity and the environmental impact of your printing.

Print Accounting Summary

Next, click Recent Print Jobs.

Recent Print Jobs

To request a refund, find the print job and click Request Refund.

We only issue refunds for printer or computer malfunction, not because of unwanted copies, formatting issues, or other non-technical reasons.  So, please check your work carefully and use Print Preview before pressing the Print button.

To check for credits from refunds or balance history, click Transaction History.

Print Accounting Transaction Log

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