Knowledgebase: Printing and Copying
How to Request a Print / Copy Refund
Posted by Brad Christ, Last modified by Jeff Anderson on 22 March 2016 09:04 AM
To request a print / Copy refund, you must use our print accounting system.
This Includes Any Copies made in the Library.
You must request a print / Copy refund by the 15th of the month following the month of the charge. For example, you must request a refund for job printed in September by October 15th.
To get started, click the Print Accounting link in MySOU or by following this link:https://printing.sou.edu/
You may be asked for your SOU username and password, enter them to continue.
After successfully logging in, you should be presented with a summary screen for your account. This screen will show your recent printing activity and the environmental impact of your printing.
Next, click Recent Print Jobs.
To request a refund, find the print job and click Request Refund.
We only issue refunds for printer or computer malfunction, not because of unwanted copies, formatting issues, or other non-technical reasons. So, please check your work carefully and use Print Preview before pressing the Print button.
To check for credits from refunds or balance history, click Transaction History.