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Knowledgebase : General

JOHN STEVENSON User Support Manager 541-552-8548 stevensj@support.sou.edu ACADEMIC DIVISIONS ADMINISTRATIVE DIVISIONS _President’s Office_ _Provost's Office_ _Finance and Administration_ _Development/SOU Foundation_ JEFF ANDERSON Computing...
If you see the message, authentication failed, like the screenshot below, follow these steps to try resolving the issue: * Make sure you are using your correct SOU username and password.  Email aliases (AKA nicknames) or personal email addresses, even ...
Q. HOW DO I CHANGE MY PASSWORD?   A. To change your password, go to http://account.sou.edu/ [http://account.sou.edu/] or on INSIDE.SOU.EDU go to Account Help and click on the Reset your Password link [https://account.sou.edu/pwm/private/login?posturl=H4...
Having issues with links not working or being redirected to old content? Try clearing your browser's cache. Instructions for Chrome: https://support.google.com/chrome/answer/2392709?hl=en&rd=1 [https://support.google.com/chrome/answer/2392709?hl=en&rd...
IBM Cognos and I*Reports now supports most browsers and operating systems.  The table below provides additional information, including important configuration information for Internet Explorer.  Browser Version  Notes Apple Safari 5.0+ ...
eduroam is a federated network access service developed for research and education institutions around the globe to share internet access. When you travel to a university that is a member of eduroam, you can join the 'eduroam' wi-fi network and enjoy encr...
eduroam is a federated network access service developed for research and education institutions around the globe to share internet access. When you travel to a university that is a member of eduroam, you can join the 'eduroam' wi-fi network and enjoy encr...
eduroam is a federated network access service developed for research and education institutions around the globe to share internet access. When you travel to a university that is a member of eduroam, you can join the 'eduroam' wi-fi network and enjoy encr...
eduroam is a federated network access service developed for research and education institutions around the globe to share internet access. When you travel to a university that is a member of eduroam, you can join the 'eduroam' wi-fi network and enjoy encr...
eduroam is a federated network access service developed for research and education institutions around the globe to share internet access. When you travel to a university that is a member of eduroam, you can join the 'eduroam' wi-fi network and enjoy encr...
SOU provides a special directory that faculty and students can use to share files. A folder is automatically created each term for each CRN. You can access the Courses directory from any of the following ways:   1. From an on-campus PC, select the X: dr...
CRN email groups (CRN@sou.edu) will be provisioned by the following dates preceding each term: Fall: August 1st Winter: December 1st Spring: March 1st Summer: May 1st
WHAT IS CRYPTOLOCKER? CryptoLocker is malicious software that encrypts your data files (word, powerpoint, pictures, music, videos, etc.), including your files on removable media and network storage. You are then asked to pay for the decryption key t...
SOMETHING WRONG HAS OCCURRED! If you are seeing this message, you either may not have an account or there is a problem with your account preventing you from logging into Digital Measures Faculty Insight. Most staff and faculty do not have access to thi...
STEVENSON UNION Kay Swader swaderd@sou.edu Stevenson Union 312 541-552-6462 [tel:541-552-6462] HANNON LIBRARY Fela Winfrey winfreyfe@sou.edu Hannon Library 316 541-552-6023 [tel:541-552-6023] SCHOOL OF BUSINESS Lisa Sherrill sherrill@sou....
Q. WHAT IS EDUROAM AND WHY DOES IT MATTER? A. eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. eduroam allows students, researchers and staff from participati...
This article will show you how to back up your computer's local user profile, which is stored on your computer's hard drive, to either your P: drive, Google Drive, or an external device such as a USB flash drive or external hard drive. Instructions are in...
This article will show you how to connect to our VDI (Virtual Desktop Infrastructure) using a Wyse zero client, depicted below. STEP 1 - ENTER THE SERVER After turning on the zero client, you may be prompted to enter a server to connect to. If the zero...
A digital signature enables you to sign a PDF document just like you would sign a paper form and serves the same purpose: to identify you uniquely in writing. Adobe Acrobat Professional makes it easy to create your own digital signature to use when signin...
Concerto is our digital signage system. It enables centralized management of our digital signage across campus. In order to run a presentation on Concerto, your SLIDES SHOULD BE SUBMITTED AS IMAGES (JPEG, PNG) AT THE 1280X1024 RESOLUTION.In this article I...
Using Microsoft Software Center, available on all Windows computers throughout campus, you can now install many software packages on your own without having to call IT. The process is quick and simple. Just follow the steps below.   NOTE: If you don't...
Periodically as part of troubleshooting an issue, IT may ask you to refresh the group policies on your Windows computer. This article describes how to do that.  WINDOWS 7 Step 1) Launch a Command Line Window Click on the START MENU BUTTON, type "cmd"...
1) Navigate to https://support.sou.edu [1] or click the button on this page. Either action will take you to the support home page, depicted above. 2) Log in using your SOU credentials. NOTE: You may also log in from the page you are viewing this ar...
Concerto is our digital signage system. It enables centralized management of our digital signage across campus. Content can be submitted directly to building/department feeds by going to https://signage.sou.edu.  All that is needed is an account.  Informa...
The purpose of this article is to help faculty and staff orient themselves to the new InsideSOU layout and some of the changes that were made to Banner over the summer of 2016. INSIDESOU We recommend that you watch the training video for faculty inclu...
IE9 COMPATIBILITY VIEW ISSUES If "Compatibility View" is enabled in IE9 the home page will not display correctly (see fig.). To fix this simply click on the "Compatiblity View" button at the end of the address bar.
If you feel compelled to configure your own DNS settings instead of getting them from DHCP this is what's recommended. Primary DNS Server : 140.211.107.84 Secondary DNS Server: 140.211.107.113 Tertiary DNS Server : 140.211.107.85 Quaternary...
Through the Imagine program, Microsoft makes development software and tools available to any student enrolled in an SOU Computer Science course at no cost. To access Imagine, click here [http://e5.onthehub.com/WebStore/Welcome.aspx?vsro=8&ws=63610baa-fd...
Q. HOW DO I ORDER COPIER/PRINTER PAPER? A. To order copier/print paper, just call, stop by, email the IT Help Desk to order printer/copier paper. As time allows, we'll even deliver same day (you can always come by the desk and pickup paper at any time)....
If you receive an error saying "This page no longer exists" when you try to access PeopleAdmin, you will need to clear your web browser's cache. Once you do this and re-open your browser, you should be able to access the new PeopleAdmin site. If you have ...
If you get the following message: \N\NFORBIDDEN\N\N You don't have permission to access /~username/ on this server. If is not a permissions issue, you should know this: * We do not allow directory listing in this webserver. This means that, b...
WHAT IS A PHISHING ATTACK? A phishing attack is a form of electronic fraud that often takes the form of spoofed emails. Spoofed emails will look similar to legitimate communications from the university or from people you may know, but are actually a...
If you experience issues with the "Clicker" software such as: you can't open the settings pane or you don't see the "show" pane, then please read on. There is an issue with compatibility between "Smartboard" technology software (using PowerPoint) and "...
The following software packages are available through Southern Oregon University. Talk to your Computing Coordinator [https://support.sou.edu/index.php?/Knowledgebase/Article/View/122/4/who-is-my-computing-coordinator] if they are not already installed or...
For maximum safety and security, you should store your important documents on the network drives provided to you. Our network drives are housed on secure servers that are only accessible by authorized individuals. These drives are backed up frequently, so...
The following software is installed by default on every computer on our campus: WINDOWS MACINTOSH 7-zip Adobe Acrobat Pro Adobe Acrobat Pro Adobe Flash Player Adobe Flash Player Apple iLife Google Chrome Appl...
Activating your student account will provide access to important SOU resources and services including your student email, course registration, grades, the library, and much more. *NOTE* YOU MAY ONLY ACTIVATE YOUR NETWORK ACCOUNT ONCE, SO IT IS IMPORTANT...
TROUBLESHOOTING WIFI CONNECTIONS USING THE WINDOWS 10 TROUBLESHOOTER * Right-Click on the Network Icon   at the bottom-right corner of your screen * Select OPEN NETWORK AND SHARING CENTER * * Select CHANGE ADAPTER SETTINGS * * Right-Cl...
All students of Southern Oregon University are eligible for a copy of Windows 10 Education for free through the the Microsoft Student Use Benefit Program. This is a perpetual license that you can take with you when you graduate. If you are a Windows XP ...
As part of our agreements with Adobe and Microsoft, we have work at home software rights available for many of their products. These licenses are only available to current faculty and staff. Many titles are available for both Mac and PC, including: A...