The Home Screen
The home screen is a great place to access commonly used features of the 9641G telephone. The default options are:
Web Applications
Settings
World Clock
Weather
My Pictures
Calculator
Favorites Help
The 9641G IP telephone is equipped with a touchscreen display, so to access any of these features or menus, simply press the option you'd like.
Web Applications
This feature is currently unused.
Settings Menu
You can use the Settings Menu to adjust and customize options and settings for your telephone, get information about your phone and network settings. When you press the Home button, you see the following buttons:
Options and Settings
Options & Settings, lets you change your call settings, personalize button labels, adjust brightness and contrast, select your ringing pattern, and more.
Bluetooth Setup
Bluetooth Setup allows you to sync a Bluetooth headset.
Network Information
Network Information shows a summary of network-related parameters for your phone and provides diagnostic information.
VPN Settings
VPN Settings are unused at this time.
Light Off
Light Off simply blacks the screen, to prevent damage to the screen (these phones may also have a screensaver that runs if the phone is idle for long periods of time).
Touch Screen Cleaning
Touch Screen Cleaning will disable the touchscreen for a brief time so that you can clean the screen without inadvertently pressing a button.
About Avaya one-X
About Avaya one-X will display some information about your telephone.
World Clock
This feature is currently unused.
Weather
This feature is currently unused.
My Pictures
My pictures allows you to use a USB device (e.g. thumb drive of cell phone) to display a picture slideshow on your screen. These pictures have to be formatted in a specific way.
Calculator
This application provides a simple calculator right on your telephone.
Scrolling and Navigation
A scroll bar appears in the phone display to indicate that you can scroll to more options or information.
The softkey labels will change according to the options available for the selected line or action.
Answering and making a call
Answering a call
Answer an incoming call in one of the following ways:
If you are not on another call, lift the handset, or press Speaker to answer using the speakerphone, or press Headset to answer if you are using a headset.
If you are on another call and the telephone does not automatically display the incoming call, from the Phone screen touch the line that is ringing. If you are on another call and the telephone automatically displays the incoming call, you can press Ans Hold to automatically put the first call on hold when you answer the new call.
Alternately, you can press Ans Drop to automatically drop the first call when you answer the new call.
Making a call
Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available line.
Inside calls, dial the 5 digit number.
Outside local calls dial 9, then the number with area code.
Outside long distance, dial 9, then 1, then the number you are calling with area code, then your authorization code at the prompt.
Putting a call on hold
Press Phone to view the main Phone screen, if necessary.
If you are not active on the line you want to put on hold, select that line.
Press Hold.
Press Resume or the line button of the held call to retrieve the call.
Transferring a call
From the Phone screen, if the call to be transferred is not already active (highlighted), select the line on which the call to be transferred appears.
Press Transfer.
Dial the telephone number, or call the person from the Contacts list, or call the person from the history list.
Announce the caller or simply press Complete to finish the transfer.
Call Coverage
There are two ways to send all incoming calls straight to voicemail
With Send All Calls button programmed:
Press SendAll button
A check mark should appear on the button to indicate the button is active
Without Send All Calls button:
Pick up the handset or press the SPEAKER button.
Dial *8.
Hang up
There are two ways to take a phone off of call coverage and return the phone to normal operations
With Send All Calls button programmed:
Press the SendAll button
The check mark should disappear on the button to indicate the button is inactive
Without Send All Calls button:
Pick up the handset or press the SPEAKER button.
Dial #88, you will hear a succession of beeps.
Hang up.
Call Forwarding
To forward all incoming calls to another extension
Pick up the handset or press the SPEAKER button.
Dial *2 followed by the extension to which you'd like to forward your phone.
Hang up.
To turn off call forwarding
Pick up the handset or press the SPEAKER button.
Dial #22, you will hear a succession of beeps.
Hang up.
Call Pickup
To answer a phone in you pick-up group (if configured by I.T.)
Pick up the handset or press the SPEAKER button.
Dial *7 or press the Call Pickup speed dial button (if configured by I.T.).
Begin talking immediately.
Conference Calls
Setting up a conference call
From the Phone screen, select your active call.
Press Conf.
Dial the telephone number, call the person from the contacts list, or call the person from the history list.
Press the Join button
Adding a person on hold to a conference call
From the Phone screen, select your active call
Press Conf, or Add if you are already in a conference.
Select the call on hold that you want to add to the conference.
Press Resume to take the call off hold.
Press Join to add the person to the conference call.
Dropping a person from a conference call
From the Phone screen, select your active call.
Press Details.
Select the person you want to drop.
Press Drop.
Accessing the Features menu
From the Phone screen, touch the Features button.
Scroll up or down using the scroll bar to see the features that have been administered for your extension.
Touch the Calls button or press the Phone button to return to the main Phone screen
Favorites
The 9641G IP phone allows you to save favorites to the Home screen.
Adding or removing a favorite
Press the Contacts button
Find the contact you would like to add as a favorite
Touch the right arrow next to the contact
Press the Favorite button
Touch the telephone number to use as a favorite
When adding a favorite, a yellow star will appear next to the telephone number
When removing a favorite, a white star will appear next to the telephone number
Press the Save button.
Contacts
Searching for a contact
Press Contacts
Touch the search box on the top-right of the screen
An on-screen keyboard will appear
Type in the name of the contact.
Press the contact to call the person or press the right arrow, to Edit to edit contact information.
Calling a person from the contacts list
Press the Contacts button.
Select the person or primary number you want to call.
Locate the contact you want by using the scroll bars or search for them as described above.
Touch the screen on the contact to call.
Adding a new contact
Press Contacts.
Press New if this is your first contact list entry, or press More, then, New if you already have entries in your contact list.
Enter the name using the on-screen keyboard.
Press the green "check mark" button.
Enter the telephone number.
Select the type of number entered (general, work, mobile, or home).
Press the green "check mark" button
Press the "+" button to add additional phone numbers to the same contact (you can have up to 3 per contact).
Press Save or OK.
Editing a contact
Press Contacts.
Search for and select the contact you want to edit.
Press the right arrow button then press the Edit button.
Choose the phone number you want to edit.
Use the dial pad and on-screen keyboard to make changes to the contact information.
Press the "+" button to add additional phone numbers to the same contact (you can have up to 3).
Press Save or OK.
Call History
Calling a person from call history
Press the History button.
Press the appropriate button on the top-right to view a separate list of all calls, missed calls, answered calls, or outgoing calls.
Scroll up or down to select the person or number you want to call.
Touch the name or number of the person you'd like to call.
Adding a contact from call History
Press the History button
Scroll up or down to find the person or number you want to add as a contact
Press the right arrow next to the name or number
Press the +Contact button
Edit the contact as needed (as described above)
Press the Save button
Deleting a number from call history
Press the History button
Scroll up or down to find the person or number you want to add as a contact
Press the right arrow next to the name or number
Press the Delete button
Press the Delete button again to confirm the deletion
Changing the Ringtone
Press the Home button
Press the Settings Button
Select the Options & Settings menu
Press the Screen & Sound Options menu
Select Personalized Ringing...
Scroll up or down the list until you find the ringtone that you like
You can also select the Classic button for additional ringtones
Once you select a ringtone you can press Save or the Phone button.
Personalized labels
Press the Home button
Select the Options & Settings menu
Scroll down to the Application Settings Menu
Select Personalized Labels...
Scroll up or down to select the label you would like to change and press the OK button.
Begin typing the label
An on-screen keyboard will appear.
To remove a letter, press the BKSP button.
Press the green "check mark" button when finished.
The on-phone Directory
The Avaya 9641G IP phone has the option to have an on-phone telephone directory for on-campus extensions. This feature must be enabled by I.T. The on-phone directory information is based on Caller-ID information, so some people may not appear in the on-phone directory.
Using the on-phone directory
Select the Directory speed dial button
Begin typing in the person's name (last name first) using the numeric keypad.
When typing the name, you only need to press the key once for each letter of the person's name.
The name will appear on the top line of the phone screen with the name and extension
If there are no matches, the screen will indicate "NO MATCHES"
The on-phone directory information is based on Caller-ID information, so some people may not appear in the on-phone directory.
If there are multiple names that match (e.g. "Smith"), it may become necessary to press the Next button to scroll through all of the matching names
Making a call from the on-phone directory
Once you have found the person in the directory to which you'd like to place a call, press the Make Call button, or press Exit and dial the number manually.
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