Information Technology @ SOU
For additional information, including support and lab hours, please visit the Information Technology website
Duo is coming to Remote Desktop Login 9/2/21...
On Thursday, September 2nd, Information Technology will implement Duo (multi-factor) authentication on Remote Desktop to enhance our network security. You can learn more about Duo and how it works in this brief article from our knowledge base. https://support.sou...
Change in Wi-Fi access procedures being made 7am on 6/30/21...
The new access will be initiated Wednesday morning 6/30/21 at 7:00 am and will require you to reconnect to the Wi-Fi network for all your mobile devices (phone, tablets and laptops). Please use the following steps:
WiFi Network Maintenance Sunday, June 27th 2021, 8:00 AM to 9:00 AM
IT will be performing maintenance affecting some of the "SOU-Wireless" networks. Connection will likely be interrupted and may require a release/renew on the network adapter.
Network Maintenance Sunday, June 13th 2021, 8:00 AM to 9:00 AM
IT will be performing maintenance on the firewall for the Keylocker, Keywatcher and Doorlock networks. Network access to these networks may be intermittenly available during the maintenance window.
Network Maintenance Sunday, May 2nd 2021, 7:00 AM (1 to 5 hours)
This is a large and critical upgrade that will impact the entire SOU network. This upgrade will cause intermittent outages to network and internet connectivity. We don't expect a long duration of downtime, however, this large upgrade is complex and...
Network Upgrade Friday, April 23rd, 2021, 7:00 AM
We will be making a smaller change that is necessary preparation for the upcoming large change. This change should only take 1 - 30 minutes. It should only impact internet-of-things (IoT) types of devices. This would include things like: printers, cameras, laundry...
Network Outage Sunday, March 28th, 2021 from 8AM to 11AM...
This Sunday, March 28th, I.T. will be performing a network upgrade. This will cause the network and internet to be unavailable. The work will begin at 8:00 AM, and we hope to be completed by 11:00 AM. Thank you for your...
Network Maintenance scheduled for Dec. 31st from 6 to 7am...
Information technology will be performing maintenance that will briefly take down the SOU wireless systems on campus Dec. 31st from 6 to 7am. The outage should be 5 minutes or less. Please contact the Help Desk if you have questions or concerns.
Regular Maintenance Schedule
Banner: Every Saturday from 2:30pm-3:30am & the first Saturday of the month from 10:00pm-4:00am. Banner Self-Service : Every Saturday from 2:30am-3:30am & the first Saturday of the month from 10:00pm-4:00am. Banner Operational Data Store (ODS): Every Monday from 8:00pm-10:30...