Skip to main content
Contact Us

New to SOU IT Help Desk? Register for an account

Need a password reminder?

Dashboard

Information Technology @ SOU

For additional information, including support and lab hours, please visit the Information Technology website

News

Jun 29

General

Change in Wi-Fi access procedures being made 7am on 6/30/21...

The new access will be initiated Wednesday morning 6/30/21 at 7:00 am and will require you to reconnect to the Wi-Fi network for all your mobile devices (phone, tablets and laptops). Please use the following steps:

John Stevenson

Jun 27

General

WiFi Network Maintenance Sunday, June 27th 2021, 8:00 AM to 9:00 AM

IT will be performing maintenance affecting some of the "SOU-Wireless" networks. Connection will likely be interrupted and may require a release/renew on the network adapter.

Jun 11

General

Network Maintenance Sunday, June 13th 2021, 8:00 AM to 9:00 AM

IT will be performing maintenance on the firewall for the Keylocker, Keywatcher and Doorlock networks. Network access to these networks may be intermittenly available during the maintenance window.

Stephen Lanning

Apr 20

General

Network Maintenance Sunday, May 2nd 2021, 7:00 AM (1 to 5 hours)

This is a large and critical upgrade that will impact the entire SOU network. This upgrade will cause intermittent outages to network and internet connectivity. We don't expect a long duration of downtime, however, this large upgrade is complex and...

Francisco Kuriyama

Apr 20

General

Network Upgrade Friday, April 23rd, 2021, 7:00 AM

We will be making a smaller change that is necessary preparation for the upcoming large change. This change should only take 1 - 30 minutes. It should only impact internet-of-things (IoT) types of devices. This would include things like: printers, cameras, laundry...

Francisco Kuriyama

Mar 25

General

Network Outage Sunday, March 28th, 2021 from 8AM to 11AM...

This Sunday, March 28th, I.T. will be performing a network upgrade. This will cause the network and internet to be unavailable. The work will begin at 8:00 AM, and we hope to be completed by 11:00 AM. Thank you for your...

John Stevenson

Dec 30

IT Training

Network Maintenance scheduled for Dec. 31st from 6 to 7am...

Information technology will be performing maintenance that will briefly take down the SOU wireless systems on campus Dec. 31st from 6 to 7am. The outage should be 5 minutes or less. Please contact the Help Desk if you have questions or concerns.

John Stevenson

Oct 23

General

Regular Maintenance Schedule

Banner: Every Saturday from 2:30pm-3:30am & the first Saturday of the month from 10:00pm-4:00am. Banner Self-Service : Every Saturday from 2:30am-3:30am & the first Saturday of the month from 10:00pm-4:00am. Banner Operational Data Store (ODS): Every Monday from 8:00pm-10:30...

Lisa Denney

See all news

Knowledgebase

Box (2)
View all articles in Box

Account and Security Help (23)
View all articles in Account and Security Help

Application and Online Services Help (73)
View all articles in Application and Online Services Help

Banner (3)
View all articles in Banner

Cable TV (2)
View all articles in Cable TV

Chromebook (3)
View all articles in Chromebook

Hardware (2)
View all articles in Hardware

Information Technology (1)
View all articles in Information Technology

Mac (23)
View all articles in Mac

Marketing (4)
View all articles in Marketing

Mobile (9)
View all articles in Mobile

Moodle (188)
View all articles in Moodle

Networking and Wireless (17)
View all articles in Networking and Wireless

Paper, Printing and Copying (16)
View all articles in Paper, Printing and Copying

Remote Access (18)
View all articles in Remote Access

Service Status (1)
View all articles in Service Status

Software (8)
View all articles in Software

Telephone (23)
View all articles in Telephone

Web (31)
View all articles in Web

Windows (16)
View all articles in Windows