Information Technology @ SOU

For additional information, including support and lab hours, please visit the Information Technology website

News

Oct 19

Banner & Banner Self-Service Unavailable 8pm 10/23/2021 - 2:00am 10/24/2021

Banner and Banner Self-Service (time entry, registration, grading, admission applications, etc.) will be unavailable from 8:00pm Saturday, 10/23/2021 through 2:00am Sunday, 10/24/2021. We will be applying a database patch to the Banner databases. Cognos (I*Reports, Banner ODS, Finance Reports) will be...

Oct 15

General

Wi-Fi network outage Sunday Oct. 17th, 7 to 8AM.

Please take note that Information Technology will be taking down the Wi-Fi network on campus at 7AM, Sunday Oct. 17th. This is for necessary maintenance and upgrades. The wired network will not be affected, and we expect Wi-Fi to be...

Oct 5

Banner

Banner Reports SFTP Printing Option Changed to Box 10/5/2021

Previously, when you ran a job/report in Banner and used one of the "SFTP" printing options, your output files/reports were sent to your BannerFiles folder on your p drive. As of Tuesday, October 5, 2021, the SFTP printing options will...

Aug 25

General

Duo is coming to Remote Desktop Login 9/2/21...

On Thursday, September 2nd, Information Technology will implement Duo (multi-factor) authentication on Remote Desktop to enhance our network security. You can learn more about Duo and how it works in this brief article from our knowledge base. https://support.sou...

Jun 29

General

Change in Wi-Fi access procedures being made 7am on 6/30/21...

The new access will be initiated Wednesday morning 6/30/21 at 7:00 am and will require you to reconnect to the Wi-Fi network for all your mobile devices (phone, tablets and laptops). Please use the following steps:

Jun 27

General

WiFi Network Maintenance Sunday, June 27th 2021, 8:00 AM to 9:00 AM

IT will be performing maintenance affecting some of the "SOU-Wireless" networks. Connection will likely be interrupted and may require a release/renew on the network adapter.

Jun 11

General

Network Maintenance Sunday, June 13th 2021, 8:00 AM to 9:00 AM

IT will be performing maintenance on the firewall for the Keylocker, Keywatcher and Doorlock networks. Network access to these networks may be intermittenly available during the maintenance window.

Apr 20

General

Network Maintenance Sunday, May 2nd 2021, 7:00 AM (1 to 5 hours)

This is a large and critical upgrade that will impact the entire SOU network. This upgrade will cause intermittent outages to network and internet connectivity. We don't expect a long duration of downtime, however, this large upgrade is complex and...

Apr 20

General

Network Upgrade Friday, April 23rd, 2021, 7:00 AM

We will be making a smaller change that is necessary preparation for the upcoming large change. This change should only take 1 - 30 minutes. It should only impact internet-of-things (IoT) types of devices. This would include things like: printers, cameras, laundry...

Mar 25

General

Network Outage Sunday, March 28th, 2021 from 8AM to 11AM...

This Sunday, March 28th, I.T. will be performing a network upgrade. This will cause the network and internet to be unavailable. The work will begin at 8:00 AM, and we hope to be completed by 11:00 AM. Thank you for your...

See all news

Information Technology @ SOU

News

Banner & Banner Self-Service Unavailable 8pm 10/23/2021 - 2:00am 10/24/2021

Wi-Fi network outage Sunday Oct. 17th, 7 to 8AM.

Banner Reports SFTP Printing Option Changed to Box 10/5/2021

Duo is coming to Remote Desktop Login 9/2/21...

Change in Wi-Fi access procedures being made 7am on 6/30/21...

WiFi Network Maintenance Sunday, June 27th 2021, 8:00 AM to 9:00 AM

Network Maintenance Sunday, June 13th 2021, 8:00 AM to 9:00 AM

Network Maintenance Sunday, May 2nd 2021, 7:00 AM (1 to 5 hours)

Network Upgrade Friday, April 23rd, 2021, 7:00 AM

Network Outage Sunday, March 28th, 2021 from 8AM to 11AM...

Knowledgebase

COVID-19 Information (1)

Box (2)

Account and Security Help (24)

Application and Online Services Help (73)

Banner (3)

Cable TV (2)

Chromebook (3)

Hardware (2)

Information Technology (1)

Mac (24)

Marketing (4)

Mobile (10)

Moodle (188)

Networking and Wireless (18)

Paper, Printing and Copying (16)

Remote Access (18)

Service Status (1)

Software (8)

Telephone (23)

Web (31)

Windows (17)

Dashboard

Information Technology @ SOU

News

Banner & Banner Self-Service Unavailable 8pm 10/23/2021 - 2:00am 10/24/2021

Wi-Fi network outage Sunday Oct. 17th, 7 to 8AM.

Banner Reports SFTP Printing Option Changed to Box 10/5/2021

Duo is coming to Remote Desktop Login 9/2/21...

Change in Wi-Fi access procedures being made 7am on 6/30/21...

WiFi Network Maintenance Sunday, June 27th 2021, 8:00 AM to 9:00 AM

Network Maintenance Sunday, June 13th 2021, 8:00 AM to 9:00 AM

Network Maintenance Sunday, May 2nd 2021, 7:00 AM (1 to 5 hours)

Network Upgrade Friday, April 23rd, 2021, 7:00 AM

Network Outage Sunday, March 28th, 2021 from 8AM to 11AM...

Knowledgebase

COVID-19 Information (1)

Box (2)

Account and Security Help (24)

Application and Online Services Help (73)

Banner (3)

Cable TV (2)

Chromebook (3)

Hardware (2)

Information Technology (1)

Mac (24)

Marketing (4)

Mobile (10)

Moodle (188)

Networking and Wireless (18)

Paper, Printing and Copying (16)

Remote Access (18)

Service Status (1)

Software (8)

Telephone (23)

Web (31)

Windows (17)