To assist with troubleshooting network issues, we will sometimes ask you to send us your computer's IP configuration. This article will walk you through this process for Macintosh and Windows computers.

Macintosh

• Open the Terminal app.

• You can find it under Applications -> Utilities, or you can use Spotlight to search for it.

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• Run the ifconfig command.

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• Send us a screenshot of the output or copy and paste the output into an email response to us.

  • If you are not sure how to do that you can follow this link.

Windows

• Open the command prompt application.

• You can search for it on your start menu, or you can press Windows Key + R and type cmd into the text box to launch it.

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• Run the ipconfig /all command.

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• Send us a screenshot of the output or copy and paste the output into an email response to us.

  • If you are not sure how to do that you can follow this link.