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Knowledgebase
Knowledgebase
COVID-19 Information
(1)
How to Submit the Vaccine Attestation Form for Students and Employees
View all articles in COVID-19 Information
Box
(2)
Faculty Guide to Creating Course(s) folder in Box
Box Essentials
View all articles in Box
Account and Security Help
(24)
CashNet Tuition and Payment Accounts for Family Members
How to Set Your Preferred First Name
How to Report a Suspicious Email
Transferring Your Email and Google Docs to Your Personal Account Using Google Takeout
Official Transcripts
View all articles in Account and Security Help
Application and Online Services Help
(74)
Forwarding your SOU Gmail Account
How to Install the EMS Desktop Client for Windows
Parking and Password Guide for Emeritus Faculty
Link to a Website in a "New" Google Site
How to Update Your Zoom Client
View all articles in Application and Online Services Help
Banner
(3)
Exchanging files with the Banner server
Cognos and I*Reports Browser Compatibility
InsideSOU and Banner for Employees
View all articles in Banner
Cable TV
(2)
Cable TV Channel lineup
How do I complete a channel scan on a Digital TV?
View all articles in Cable TV
Chromebook
(3)
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
Getting Started with Chromebook
Powerwash and Enterprise Enroll Chromebooks.
View all articles in Chromebook
Hardware
(2)
A Guide for Selecting Equipment for Remote Work and Instruction
How to Enroll Your SOU iPad or Android Tablet in Hexnode MDM
View all articles in Hardware
Information Technology
(1)
Who is my Computing Coordinator?
View all articles in Information Technology
Mac
(24)
MacOS: Solve Printing Problems
OS X: Resetting the Printing System
Basic Macintosh Troubleshooting
Connecting to eduroam from a Mac
Remove Flashmall/Crossrider Trojan
View all articles in Mac
Marketing
(4)
Download SOU Logos
Download SOU PowerPoint Templates
Download SOU Letterhead
Marketing and Communications Guidelines
View all articles in Marketing
Mobile
(10)
How to Connect to SOU-Wireless (Mac)
How to Connect to SOU-Wireless (Windows)
How to Install SOU 2 GO
Accessing SOU Gmail on your iOS device (iPhone, iPod Touch, iPad)
Connecting to eduroam from an iOS device
View all articles in Mobile
Moodle
(194)
Faculty: Instructions for Students
Faculty: Embed a Web Link
Faculty: Administer a Proctored Exam
Faculty: Questionnaires in Moodle
Faculty: Troubleshoot a Video Link
View all articles in Moodle
Networking and Wireless
(18)
IT Recommended DNS Settings on SOU Campus
How to Connect to SOU-Wireless (Mac)
How to Connect to SOU-Wireless (Windows)
Troubleshoot WiFi Connections
SOU-Guest Login
View all articles in Networking and Wireless
Paper, Printing and Copying
(16)
Mobility Print Printer Setup for Chrome and Chromebooks
Mobility Print Printer Setup for iOS (iPhone, iPad)
Mobility Print Printer Setup for Android
Adding Print Credits from a Checking or Savings Account
How to Allocate Print Charges to a Shared Account or PIN
View all articles in Paper, Printing and Copying
Remote Access
(18)
Remote Desktop Environments Offered by SOU
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
How to Connect to OpenVPN Access Server
How to Properly Close Your Remote Desktop Session
Software available on cslab.sou.edu
View all articles in Remote Access
Service Status
(1)
Status Page Links
View all articles in Service Status
Software
(8)
SOU Standard Software List
SOU Licensed Software
How to install self-service software through Software Center
Work at Home Software Available for Faculty/Staff
Installing Creative Cloud App for Mac and PC (Faculty/Staff)
View all articles in Software
Telephone
(23)
MeetMe conferencing
Sending Faxes
Forwarding your telephone
Zoom Phone Guide
External power for 8434D digital phones
View all articles in Telephone
Web
(31)
Joomla - How To Create Anchor links
Joomla - How to embed a YouTube video in your website.
Joomla - How to edit an existing page
How to run an eMarket Report in CashNet
Online Services for Faculty and Staff
View all articles in Web
Windows
(17)
How to Refresh Windows Computer Policies
SOU-Guest Login
Cognos and I*Reports Browser Compatibility
How to Back Up Your Data to Your Personal Drive, Google Drive, or an External Storage Device
How to Manage Multiple Screens on Macintosh and Windows
View all articles in Windows
