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Knowledgebase

Our knowledgebase contains articles written by our staff to help you.

Account and Security Help (12)

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• How to Set Your Preferred First Name
• Resetting the Password of a CashNet Tuition and Payment Account for Family Members
• CashNet Tuition and Payment Accounts for Family Members
• Amazon Web Services Educate Account Creation
• Amazon Web Services Account Creation

View 12 articles

Application and Online Services Help (41)

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• Digital Signage Contacts
• How to Sign In to Office 365
• Office 365 for Faculty and Staff FAQ
• Office 365 for Students FAQ
• InsideSOU and Banner for Employees

View 41 articles

Banner (4)

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• How to Enable Access to Banner Browserless on a Personal Windows Computer
• InsideSOU and Banner for Employees
• Cognos and I*Reports Browser Compatibility
• Exchanging files with the Banner server

View 4 articles

Cable TV (3)

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• Finding the MAC address on your device
• How do I complete a channel scan on a Digital TV?
• Cable TV Channel lineup

View 3 articles

Information Technology (1)

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• Who is my Computing Coordinator?

View 1 article

Mac (20)

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• How to Install Self Service Software on a Macintosh
• How to Manage Multiple Screens on Macintosh and Windows
• Secure Wireless for Mac
• How to Back Up Your Data to Your Personal Drive, Google Drive, or an External Storage Device
• Cognos and I*Reports Browser Compatibility

View 20 articles

Marketing (4)

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• Marketing and Communications Guidelines
• Download SOU Letterhead
• Download SOU PowerPoint Templates
• Download SOU Logos

View 4 articles

Moodle (146)

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• Faculty: Set Up Tags
• Faculty: Shift Blocks to Left Side
• Faculty: Pin a Forum Post
• Faculty: Recycle Bin
• Faculty: "Discussion" Locking

View 146 articles

Mobile (9)

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• Connecting to eduroam from an iOS device
• Connecting to eduroam from an Android device
• How to Install the SOU Mobile App
• How to Connect to SOU-Wireless (Windows)
• How to Connect to SOU-Wireless (Mac)

View 9 articles

Networking and Wireless (14)

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• Troubleshoot WiFi Connections
• Enrolling Gaming devices
• SOU-Wireless Guest Login
• Connecting to eduroam from an iOS device
• Connecting to eduroam from an Android device

View 14 articles

Paper, Printing and Copying (7)

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• Green Print Release Station FAQs
• Ordering Copier/Printer Paper
• Adding a Printer OS X (Yosemite Screenshots)
• Green Print Release Stations
• Adding a Printer in Windows 7

View 7 articles

Remote Access (12)

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• How to Connect to SOU VDI
• (Chrome OS) How to connect to remotedesktop.sou.edu and virtuallab.sou.edu from Chrome OS
• The Difference Between Remotedesktop.sou.edu and Virtuallab.sou.edu
• (iOS) How to connect to remotedesktop.sou.edu or virtuallab.sou.edu from iOS
• (Macintosh) How to connect to virtuallab.sou.edu from Macintosh OS X

View 12 articles

Software (6)

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• Windows 10 License for Students
• Microsoft DreamSpark/Imagine Software Available for Computing Science Students
• How to install self-service software through Software Center
• Work at Home Software Available for Faculty/Staff
• SOU Licensed Software

View 6 articles

Telephone (19)

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• Transferring a call from a single-line digital telephone
• Sending Faxes
• How to Reset Your Voicemail Phone PIN
• MeetMe conferencing
• Transfer a call directly to voicemail

View 19 articles

Web (22)

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• InsideSOU - Content Editors Login and Editing
• Updating Left Links
• Joomla - How to edit an existing page
• How to run an eMarket Report in CashNet
• Joomla - How to embed a YouTube video in your website.

View 22 articles

Windows (13)

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• How to Manage Multiple Screens on Macintosh and Windows
• How to Back Up Your Data to Your Personal Drive, Google Drive, or an External Storage Device
• Cognos and I*Reports Browser Compatibility
• How to Refresh Windows Computer Policies
• Connecting to eduroam from a PC

View 13 articles