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Knowledgebase

Our knowledgebase contains articles written by our staff to help you.

Service Status (2)

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• Hardware Failure Causing Slowness - UPDATE
• Status Page Links

View 2 articles

Account and Security Help (23)

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• Multi-factor Authentication OTP Token Frequently Asked Questions
• Official Transcripts
• How to Report a Suspicious Email
• Enabling DUO Multi-Factor Authentication
• Transferring Your Email and Google Docs to Your Personal Account Using Google Takeout

View 23 articles

Application and Online Services Help (60)

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• How to Sign In to OneNote for Windows
• How to Enroll Your Personal Phone in SOU Alert
• How to Authenticate for Adobe Apps with Named User Licenses
• How to Authenciate for Adobe Apps with Shared Device Licenses
• How to Install Creative Cloud Apps through Named User Licensing on Your Work Computer

View 60 articles

Banner (4)

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• How to Enable Access to Banner Browserless on a Personal Computer
• InsideSOU and Banner for Employees
• Cognos and I*Reports Browser Compatibility
• Exchanging files with the Banner server

View 4 articles

Cable TV (2)

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• How do I complete a channel scan on a Digital TV?
• Cable TV Channel lineup

View 2 articles

Information Technology (1)

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• Who is my Computing Coordinator?

View 1 article

Mac (23)

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• How to Import/Export Your Web Browser Bookmarks
• How to Fix a Frozen Mac Update
• How to connect to Remote Desktop from Macintosh OS
• Connect Macbook to projector
• Adding a network Printer to Mac

View 23 articles

Marketing (4)

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• Marketing and Communications Guidelines
• Download SOU Letterhead
• Download SOU PowerPoint Templates
• Download SOU Logos

View 4 articles

Moodle (176)

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• Faculty: View Learner Profile Photos
• Faculty: Collapsible Weeks Format
• How to Connect Your Moodle Courses Calendars to Google Calendar
• Faculty: Delete Multiple Items at Once
• All Users: Know Your Dashboard

View 176 articles

Mobile (9)

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• Connecting to eduroam from an iOS device
• Connecting to eduroam from an Android device
• How to Install SOU 2 GO
• How to Connect to SOU-Wireless (Windows)
• How to Connect to SOU-Wireless (Mac)

View 9 articles

Networking and Wireless (15)

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• How to Send IT Your IP Configuration
• Troubleshoot WiFi Connections
• Finding the MAC address on your device
• SOU-Wireless Guest Login
• Connecting to eduroam from an iOS device

View 15 articles

Paper, Printing and Copying (15)

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• Adding a network Printer to Mac
• How to Allocate Print Charges to a Shared Account or PIN
• Adding Print Credits from a Checking or Savings Account
• Mobility Print Printer Setup for Android
• Mobility Print Printer Setup for iOS (iPhone, iPad)

View 15 articles

Remote Access (11)

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• How to Connect to OpenVPN Access Server
• (Chrome OS) How to connect to remotedesktop.sou.edu and virtuallab.sou.edu from Chrome OS
• The Difference Between Remotedesktop.sou.edu and Virtuallab.sou.edu
• (iOS) How to connect to remotedesktop.sou.edu or virtuallab.sou.edu from iOS
• (Macintosh) How to connect to virtuallab.sou.edu or remotedesktop.sou.edu from Macintosh OS

View 11 articles

Software (6)

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• Windows 10 License for Students
• Microsoft DreamSpark/Imagine Software Available for Computing Science Students
• How to install self-service software through Software Center
• Work at Home Software Available for Faculty/Staff
• SOU Licensed Software

View 6 articles

Telephone (21)

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• Voicemail to E-mail
• Using Auto-answer
• How to Forward Incoming Calls to Another SOU Extension
• Transferring a call from a single-line digital telephone
• Sending Faxes

View 21 articles

Web (29)

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• SFTP troubleshooting for websites.sou.edu connections
• Meaningful Links - Link Purpose
• Online Services for Students
• Online Services for Faculty and Staff
• Color Contrast

View 29 articles

Windows (13)

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• How to Import/Export Your Web Browser Bookmarks
• How to Manage Multiple Screens on Macintosh and Windows
• How to Back Up Your Data to Your Personal Drive, Google Drive, or an External Storage Device
• Cognos and I*Reports Browser Compatibility
• How to Refresh Windows Computer Policies

View 13 articles