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Knowledgebase
Knowledgebase
COVID-19 Information
(1)
How to Submit the Vaccine Attestation Form for Students and Employees
View all articles in COVID-19 Information
Box
(2)
Faculty Guide to Creating Course(s) folder in Box
Box Essentials
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Account and Security Help
(24)
CryptoLocker and Ransomware
Phishing Attacks
Adding a New Duo Device
Managing Your Duo Devices
Amazon Web Services Educate Account Creation
View all articles in Account and Security Help
Application and Online Services Help
(74)
Scantron Instructions for Faculty/Staff
How to Upload Content to Concerto
Accessing Google Groups
Microsoft Office 365 for home use
How to Clear Malware from Google Chrome
View all articles in Application and Online Services Help
Banner
(3)
Exchanging files with the Banner server
Cognos and I*Reports Browser Compatibility
InsideSOU and Banner for Employees
View all articles in Banner
Cable TV
(2)
Cable TV Channel lineup
How do I complete a channel scan on a Digital TV?
View all articles in Cable TV
Chromebook
(3)
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
Getting Started with Chromebook
Powerwash and Enterprise Enroll Chromebooks.
View all articles in Chromebook
Hardware
(2)
A Guide for Selecting Equipment for Remote Work and Instruction
How to Enroll Your SOU iPad or Android Tablet in Hexnode MDM
View all articles in Hardware
Information Technology
(1)
Who is my Computing Coordinator?
View all articles in Information Technology
Mac
(24)
Recommended Anti-Virus for Macintosh
Connecting to the P, S, or X Drives from a Mac
How to Connect to SOU-Wireless (Mac)
Blue Globe - Home directory in MAC OS Mojave
Adding a network Printer to Mac
View all articles in Mac
Marketing
(4)
Download SOU Logos
Download SOU PowerPoint Templates
Download SOU Letterhead
Marketing and Communications Guidelines
View all articles in Marketing
Mobile
(10)
How to Connect to SOU-Wireless (Mac)
How to Connect to SOU-Wireless (Windows)
How to Install SOU 2 GO
SOU-Guest Login
Connecting to eduroam from an iOS device
View all articles in Mobile
Moodle
(206)
All Users: Moodle Mobile App
Faculty: Create a "Book"
Faculty: Assign Group Grades
Faculty: Clear Student Quiz Attempt
Faculty: Restore Archived Moodle Site
View all articles in Moodle
Networking and Wireless
(15)
Connecting to eduroam from a PC
Connecting to eduroam from a Mac
Connecting to eduroam from Linux
eduroam FAQ
Connecting to eduroam from an Android device
View all articles in Networking and Wireless
Paper, Printing and Copying
(16)
Green Print Release Stations
Ordering Copier/Printer Paper
Adding Print Credits
Pre-Paid Printing FAQ
Mobility Print Printer Setup for Windows
View all articles in Paper, Printing and Copying
Remote Access
(15)
Software available on remotedesktop.sou.edu
Software available on virtuallab.sou.edu
(Android) How to connect to SOU's Remote Desktop Environments from Android
(Macintosh) Advanced Remote Desktop Connection Options for MacOS
(Macintosh) How to connect to SOU's Remote Desktop Environments from MacOS
View all articles in Remote Access
Service Status
(1)
Status Page Links
View all articles in Service Status
Software
(8)
SOU Standard Software List
SOU Licensed Software
How to install self-service software through Software Center
Work at Home Software Available for Faculty/Staff
Installing Creative Cloud App for Mac and PC (Faculty/Staff)
View all articles in Software
Telephone
(23)
Standard 2500 Analog Phone User's Guide
6408D Digital Phone User's Guide
6424D+ Digital Phone User's Guide
Using Auto-answer
Transfer a call directly to voicemail
View all articles in Telephone
Web
(31)
Personal Webpages (webpages.sou.edu) Forbidden Access Errors
Setting up your Personal Web Page on webpages.sou.edu
Adding Content to Personal Webpages (webpages.sou.edu) with Cyberduck (Mac)
Joomla - How to Create a Link to Another Web Page
Joomla - New Accounts Request
View all articles in Web
Windows
(17)
Software available on remotedesktop.sou.edu
Software available on virtuallab.sou.edu
Recommended Anti-Virus for Windows
How to Connect to SOU-Wireless (Windows)
SOU Standard Software List
View all articles in Windows
