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Knowledgebase

Our knowledgebase contains articles written by our staff to help you.

Chromebook (3)

(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
Getting Started with Chromebook
Powerwash and Enterprise Enroll Chromebooks.

View 3 articles

Hardware (2)

A Guide for Selecting Equipment for Remote Work and Instruction
How to Enroll Your SOU iPad or Android Tablet in Hexnode MDM

View 2 articles

Service Status (1)

Status Page Links

View 1 article

Account and Security Help (23)

Amazon Web Services Educate Program
Amazon Web Services Account Creation
Duo Enrollment Guide
Amazon Web Services Educate Account Creation
Duo Multi-factor Authentication Frequently Asked Questions

View 23 articles

Application and Online Services Help (73)

Scantron Instructions for Students
How to Export a PowerPoint Presentation for Uploading to Concerto
Using Git for Windows
Using Your SOU Email Account with mailto Links (Windows)
How to Enable Flash in Your Web Browser

View 73 articles

Banner (4)

Exchanging files with the Banner server
Cognos and I*Reports Browser Compatibility
InsideSOU and Banner for Employees
How to Enable Access to Banner Browserless on a Personal Computer

View 4 articles

Cable TV (2)

Cable TV Channel lineup
How do I complete a channel scan on a Digital TV?

View 2 articles

Information Technology (1)

Who is my Computing Coordinator?

View 1 article

Mac (22)

(Macintosh) Advanced Remote Desktop Connection Options for MacOS
(Macintosh) How to connect to SOU's Remote Desktop Environments from MacOS
Recommended Anti-Virus for Macintosh
How to Install Self Service Software on a Macintosh
Blue Globe - Home directory in MAC OS Mojave

View 22 articles

Marketing (4)

Download SOU Logos
Download SOU PowerPoint Templates
Download SOU Letterhead
Marketing and Communications Guidelines

View 4 articles

Moodle (186)

Faculty: Update Term Dates
All Users: Avoid Loss of Data from Text Boxes
Faculty: Quiz Tip -- One Solution for Publisher Test Bank Problems
Faculty: How to Take a Screenshot
Faculty: Upload Grades to Moodle

View 186 articles

Mobile (9)

(Android) How to connect to SOU's Remote Desktop Environments from Android
Accessing SOU Gmail on your Android device
How to Connect to SOU-Wireless (Windows)
How to Connect to SOU-Wireless (Mac)
How to Install SOU 2 GO

View 9 articles

Networking and Wireless (16)

Impulse Point SafeConnect FAQ
Connecting to eduroam from a PC
Connecting to eduroam from a Mac
Connecting to eduroam from Linux
SOU-Wireless Guest Login

View 16 articles

Paper, Printing and Copying (17)

Checking Your Printing Account and Current Printing Charges
How to Request a Print / Copy Refund
Green Print Release Stations
Ordering Copier/Printer Paper
How to Connect to a Network Printer on Windows

View 17 articles

Remote Access (19)

(Windows) How to connect to SOU's Remote Desktop Environments from Windows
(Windows) Advanced Remote Desktop Connection Options for Windows
Software available on remotedesktop.sou.edu
iOS and Android Suggestions for Remote Work and Remote Instruction
I see a trial prompt when I sign in to Acrobat DC on my computer

View 19 articles

Software (6)

SOU Standard Software List
SOU Licensed Software
Work at Home Software Available for Faculty/Staff
How to install self-service software through Software Center
Microsoft DreamSpark/Imagine Software Available for Computing Science Students

View 6 articles

Telephone (23)

9611G IP Phone User's Guide
8434D+ Digital Phone User's Guide
Transferring a call from a single-line digital telephone
Standard 2500 Analog Phone User's Guide
9641G IP Phone User's Guide

View 23 articles

Web (31)

Adding Content to Personal Webpages (webpages.sou.edu)
Download SOU Logos
Personal Webpages (webpages.sou.edu) Forbidden Access Errors
Joomla - How to Add a New Page
Website Requests and Updates

View 31 articles

Windows (15)

(Windows) How to connect to SOU's Remote Desktop Environments from Windows
(Windows) Advanced Remote Desktop Connection Options for Windows
Software available on remotedesktop.sou.edu
Software available on virtuallab.sou.edu
Recommended Anti-Virus for Windows

View 15 articles