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Knowledgebase
Knowledgebase
COVID-19 Information
(1)
How to Submit the Vaccine Attestation Form for Students and Employees
View all articles in COVID-19 Information
Box
(3)
Faculty Guide to Creating Course(s) folder in Box
Box Essentials
Box External Collaboration
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Account and Security Help
(24)
CashNet Tuition and Payment Accounts for Family Members
How to Report a Suspicious Email
Resetting the Password of a CashNet Tuition and Payment Account for Family Members
Transferring Your Email and Google Docs to Your Personal Account Using Google Takeout
Official Transcripts
View all articles in Account and Security Help
Application and Online Services Help
(74)
Enabling and using IMAP to access your SOU Gmail Account
How to Request a Room Reservation in EMS Using InsideSOU
Using the Parking Portal to Purchase a Virtual Parking Permit
Clear Frequently Contacted with Old Name/Email Address
How to Authenticate in the Zoom App
View all articles in Application and Online Services Help
Banner
(3)
Exchanging files with the Banner server
Cognos and I*Reports Browser Compatibility
InsideSOU and Banner for Employees
View all articles in Banner
Cable TV
(2)
Cable TV Channel lineup
How do I complete a channel scan on a Digital TV?
View all articles in Cable TV
Chromebook
(3)
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
Getting Started with Chromebook
Powerwash and Enterprise Enroll Chromebooks.
View all articles in Chromebook
Hardware
(2)
A Guide for Selecting Equipment for Remote Work and Instruction
How to Enroll Your SOU iPad or Android Tablet in Hexnode MDM
View all articles in Hardware
Information Technology
(1)
Who is my Computing Coordinator?
View all articles in Information Technology
Mac
(24)
OS X: Resetting the Printing System
Basic Macintosh Troubleshooting
Connecting to eduroam from a Mac
Remove Flashmall/Crossrider Trojan
SOU-Guest Login
View all articles in Mac
Marketing
(4)
Download SOU Logos
Download SOU PowerPoint Templates
Download SOU Letterhead
Marketing and Communications Guidelines
View all articles in Marketing
Mobile
(10)
How to Connect to SOU-Wireless (Mac)
How to Connect to SOU-Wireless (Windows)
How to Install SOU 2 GO
Connecting to eduroam from an iOS device
SOU-Guest Login
View all articles in Mobile
Moodle
(214)
Faculty: Copy Existing Site into a New Course Shell
Faculty: Add (or Remove) Weeks/Topics
Faculty: Moodle Basics Guide
Faculty: Drag and Drop Images
Faculty: Create a Custom Block
View all articles in Moodle
Networking and Wireless
(15)
IT Recommended DNS Settings on SOU Campus
How to Connect to SOU-Wireless (Windows)
SOU-Guest Login
Finding the MAC address on your device
Troubleshoot WiFi Connections
View all articles in Networking and Wireless
Paper, Printing and Copying
(16)
Mobility Print Printer Setup for iOS (iPhone, iPad)
Mobility Print Printer Setup for Android
Adding Print Credits from a Checking or Savings Account
How to Allocate Print Charges to a Shared Account or PIN
Adding a network Printer to Mac
View all articles in Paper, Printing and Copying
Remote Access
(15)
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
How to Properly Close Your Remote Desktop Session
Software available on cslab.sou.edu
iOS and Android Suggestions for Remote Work and Remote Instruction
Authenticating with Duo to SOU's Remote Desktop Environments
View all articles in Remote Access
Security
(3)
Interacting with Macros Safely in Microsoft Office documents
SOU Support for Microsoft Office Add-Ins
How to Update Your Apple Devices
View all articles in Security
Service Status
(1)
Status Page Links
View all articles in Service Status
Software
(7)
SOU Standard Software List
SOU Licensed Software
How to install self-service software through Software Center
Work at Home Software Available for Faculty/Staff
Installing Creative Cloud App for Mac and PC (Faculty/Staff)
View all articles in Software
Telephone
(23)
External power for 8434D digital phones
8110 Telephone User's Guide
Sending Faxes
Zoom Phone Guide
Forwarding your telephone
View all articles in Telephone
Web
(31)
How to run an eMarket Report in CashNet
Joomla - How to edit an existing page
Updating Left Links
Online Services for Faculty and Staff
Online Services for Students
View all articles in Web
Windows
(17)
SOU-Guest Login
Cognos and I*Reports Browser Compatibility
How to Back Up Your Data to Your Personal Drive, Google Drive, or an External Storage Device
How to Manage Multiple Screens on Macintosh and Windows
How to Export and Import Your Web Browser Bookmarks
View all articles in Windows
