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Knowledgebase
Knowledgebase
COVID-19 Information
(1)
How to Submit the Vaccine Attestation Form for Students and Employees
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Box
(2)
Faculty Guide to Creating Course(s) folder in Box
Box Essentials
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Account and Security Help
(24)
Students: New Account Activation
How to Set Your Preferred First Name, Gender Identification, and Pronouns
Transferring Your Email and Google Docs to Your Personal Account Using Google Takeout
How to Report a Suspicious Email
DUO Redesign Update Q&A
View all articles in Account and Security Help
Application and Online Services Help
(74)
Changing Your Gmail Photo
InsideSOU and Banner for Employees
Migrate files to Team Drives
How to Authenticate for Adobe Apps with Named User Licenses
Changes to Zoom in April 7, 2020 Update (version 4.6.10)
View all articles in Application and Online Services Help
Banner
(3)
Exchanging files with the Banner server
Cognos and I*Reports Browser Compatibility
InsideSOU and Banner for Employees
View all articles in Banner
Cable TV
(2)
Cable TV Channel lineup
How do I complete a channel scan on a Digital TV?
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Chromebook
(3)
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
Getting Started with Chromebook
Powerwash and Enterprise Enroll Chromebooks.
View all articles in Chromebook
Hardware
(2)
A Guide for Selecting Equipment for Remote Work and Instruction
How to Enroll Your SOU iPad or Android Tablet in Hexnode MDM
View all articles in Hardware
Information Technology
(1)
Who is my Computing Coordinator?
View all articles in Information Technology
Mac
(24)
How to Enroll Your Mac in Casper
MacOS: Solve Printing Problems
OS X: Resetting the Printing System
Basic Macintosh Troubleshooting
How to Find Your Computer's Hostname
View all articles in Mac
Marketing
(4)
Download SOU Logos
Download SOU PowerPoint Templates
Download SOU Letterhead
Marketing and Communications Guidelines
View all articles in Marketing
Mobile
(10)
How to Connect to SOU-Wireless (Mac)
How to Connect to SOU-Wireless (Windows)
(iOS) How to connect to SOU's Remote Desktop Environments from iOS
Accessing SOU Gmail on your iOS device (iPhone, iPod Touch, iPad)
Connecting to eduroam from an iOS device
View all articles in Mobile
Moodle
(210)
Faculty: Assignment Links in Moodle
Faculty: Clear Your Cache
Faculty: Activate Assignment Notifications
Faculty: Guide to Editing Icons
Faculty: Embed a Video Link
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Networking and Wireless
(15)
How to Connect to SOU-Wireless (Mac)
How to Connect to SOU-Wireless (Windows)
Troubleshoot WiFi Connections
Connecting to eduroam from an iOS device
SOU-Guest Login
View all articles in Networking and Wireless
Paper, Printing and Copying
(16)
Mobility Print Printer Setup for macOS
Mobility Print Printer Setup for Chrome and Chromebooks
Mobility Print Printer Setup for iOS (iPhone, iPad)
Mobility Print Printer Setup for Android
Adding Print Credits from a Checking or Savings Account
View all articles in Paper, Printing and Copying
Remote Access
(15)
(iOS) How to connect to SOU's Remote Desktop Environments from iOS
Remote Desktop Environments Offered by SOU
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
How to Properly Close Your Remote Desktop Session
Software available on cslab.sou.edu
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Service Status
(1)
Status Page Links
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Software
(8)
SOU Standard Software List
SOU Licensed Software
How to install self-service software through Software Center
Work at Home Software Available for Faculty/Staff
Installing Creative Cloud App for Mac and PC (Student)
View all articles in Software
Telephone
(23)
Guide to Using Voicemail Messaging
MeetMe conferencing
Sending Faxes
Forwarding your telephone
Zoom Phone Guide
View all articles in Telephone
Web
(31)
Joomla - How to Delete a Page
Joomla - How To Create Anchor links
Joomla - How to embed a YouTube video in your website.
Joomla - How to create Sliders
How to run an eMarket Report in CashNet
View all articles in Web
Windows
(17)
Connecting to eduroam from a PC
How to Refresh Windows Computer Policies
SOU-Guest Login
Cognos and I*Reports Browser Compatibility
How to Back Up Your Data to Your Personal Drive, Google Drive, or an External Storage Device
View all articles in Windows
