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Help Center
Knowledgebase
Knowledgebase
COVID-19 Information
(1)
How to Submit the Vaccine Attestation Form for Students and Employees
View all articles in COVID-19 Information
Box
(2)
Faculty Guide to Creating Course(s) folder in Box
Box Essentials
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Account and Security Help
(24)
Amazon Web Services Educate Program
Amazon Web Services Account Creation
Duo Enrollment Guide
Amazon Web Services Educate Account Creation
Duo Multi-factor Authentication Frequently Asked Questions
View all articles in Account and Security Help
Application and Online Services Help
(73)
Scantron Instructions for Students
How to Export a PowerPoint Presentation for Uploading to Concerto
Using Git for Windows
Using Your SOU Email Account with mailto Links (Windows)
How to Enable Flash in Your Web Browser
View all articles in Application and Online Services Help
Banner
(3)
Exchanging files with the Banner server
Cognos and I*Reports Browser Compatibility
InsideSOU and Banner for Employees
View all articles in Banner
Cable TV
(2)
Cable TV Channel lineup
How do I complete a channel scan on a Digital TV?
View all articles in Cable TV
Chromebook
(3)
(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS
Getting Started with Chromebook
Powerwash and Enterprise Enroll Chromebooks.
View all articles in Chromebook
Hardware
(2)
A Guide for Selecting Equipment for Remote Work and Instruction
How to Enroll Your SOU iPad or Android Tablet in Hexnode MDM
View all articles in Hardware
Information Technology
(1)
Who is my Computing Coordinator?
View all articles in Information Technology
Mac
(24)
(Macintosh) Advanced Remote Desktop Connection Options for MacOS
(Macintosh) How to connect to SOU's Remote Desktop Environments from MacOS
Recommended Anti-Virus for Macintosh
How to Manage Multiple Screens on Macintosh and Windows
How to Install Self Service Software on a Macintosh
View all articles in Mac
Marketing
(4)
Download SOU Logos
Download SOU PowerPoint Templates
Download SOU Letterhead
Marketing and Communications Guidelines
View all articles in Marketing
Mobile
(10)
(Android) How to connect to SOU's Remote Desktop Environments from Android
How to Connect to SOU-Wireless (Mac)
How to Connect to SOU-Wireless (Windows)
How to Install SOU 2 GO
SOU-Guest Login
View all articles in Mobile
Moodle
(188)
Faculty: Update Term Dates
All Users: Avoid Loss of Data from Text Boxes
Faculty: Quiz Tip -- One Solution for Publisher Test Bank Problems
Faculty: How to Take a Screenshot
Faculty: Upload Grades to Moodle
View all articles in Moodle
Networking and Wireless
(18)
Impulse Point SafeConnect FAQ
Connecting to eduroam from a PC
SOU Network Drives (P:, S:, X:)
How to Find Your Network Drives (P, S, X) within Windows
Accepted Anti-Virus Products for the SOU-Wireless Network
View all articles in Networking and Wireless
Paper, Printing and Copying
(16)
Checking Your Printing Account and Current Printing Charges
How to Request a Print / Copy Refund
Green Print Release Stations
Ordering Copier/Printer Paper
Adding Print Credits
View all articles in Paper, Printing and Copying
Remote Access
(18)
(Windows) How to connect to SOU's Remote Desktop Environments from Windows
(Windows) Advanced Remote Desktop Connection Options for Windows
Software available on remotedesktop.sou.edu
How to Connect to the SOU VPN using GlobalProtect
Authenticating with Duo to SOU's Remote Desktop Environments
View all articles in Remote Access
Service Status
(1)
Status Page Links
View all articles in Service Status
Software
(8)
SOU Standard Software List
SOU Licensed Software
How to install self-service software through Software Center
Work at Home Software Available for Faculty/Staff
Installing Creative Cloud App for Mac and PC (Faculty/Staff)
View all articles in Software
Telephone
(23)
9611G IP Phone User's Guide
8434D+ Digital Phone User's Guide
Transferring a call from a single-line digital telephone
Standard 2500 Analog Phone User's Guide
9641G IP Phone User's Guide
View all articles in Telephone
Web
(31)
Adding Content to Personal Webpages (webpages.sou.edu)
Personal Webpages (webpages.sou.edu) Forbidden Access Errors
Joomla - How to Add a New Page
Download SOU Logos
Website Requests and Updates
View all articles in Web
Windows
(17)
(Windows) How to connect to SOU's Remote Desktop Environments from Windows
(Windows) Advanced Remote Desktop Connection Options for Windows
Software available on remotedesktop.sou.edu
Software available on virtuallab.sou.edu
How to Find Your Computer's Hostname
View all articles in Windows
