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Requesting Support from Qualtrics - Knowledgebase / Application and Online Services Help / Qualtrics - SOU IT Help Desk

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Requesting Support from Qualtrics

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  • Last updated: Apr 14, 2025 by Caleb Dizmang

This article will guide you through the process of requesting help directly from Qualtrics.

  • Click the question mark icon in the top-right corner of the screen.

Picture of the question mark in a circle highlighted on the Qualtrics page which is next to a notification bell

  • Click the Contact Support button.

Picture of the drop down menu that gets pulled up after clicking the question mark with a circle around it. At the very bottom of the menu there is highlighted the contact support button

  • Use the "Sign in with SSO" option

Picture of the sign in menu for the qualtrics system. The sign in with sso is highlighted below the sign in button and the forgot your password button

  • Enter "sou" (without the quotes) as the organization ID and sign in.

Picture of the next menu that gets shown if you click on sign in with sso. It will ask you to enter your company's Organization ID and it is expected for you to input sou and then click continue

  • From there you can submit your support request to Qualtrics.

 

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This Article Category Knowledgebase
Author
David Raco
Creation date
Nov 22, 2021
Last update
Apr 14, 2025
Publish date
Nov 22, 2021