Server Maintenance

Standard Infrastructure maintenance is being performed December 17 and 18, 2018. Production systems are involved, but should not be impacted.

The following TEST systems will be unavailable while the maintenance is being performed:

Test EMS (usually accessible through

We expect to make these test systems available again on Wednesday,  December 19, 2018.

SOU will be moving to Banner 9 on 12/31/2018.  While the look of the admin pages (previously called admin forms) will be similar, there are significant changes to how you navigate in Banner and how you perform common functions. We are offering a "Transitioning to Banner 9" class as well as a video and documentation to ease the transition.  The training class will review the user interface changes from Banner 8 admin forms to Banner 9 admin pages. These changes are the same for all systems (FIS, HR, Position Control, Financial Aid, Student) and don't vary from form to form.  Once you attend the class, you will be provided with a link to Banner 9 production so that you can start getting comfortable with Banner 9 prior to Banner 8 no longer being available.    

Banner Self-Service (SISWeb) will not be impacted by the changes.

We have the following documentation/videos to assist with the transition:

  • Banner 9 Keyboard Shortcuts:
  • Getting Started with Banner 9:
  • Getting Started with Banner 9 Navigation Video:

We will be offering the following training classes to faculty and staff. To register, please send an email to You can find a complete training class schedule at 

Transitioning to Banner 9

  • Thursday 12/13/2018 3:00pm-3:50pm  Main Lab, PC East Classroom
  • Thursday 12/20/2018 10:00am-10:50am  Main Lab, PC East Classroom  
  • Friday 01/4/2019 3:00pm-3:50pm  Main Lab, PC East Classroom
  • Thursday 01/10/2019 9:00am-9:50am  Main Lab, PC East Classroom
  • Friday 01/11/2019 2:00pm-2:50pm  Main Lab, PC East Classroom
  • Thursday 01/17/2019 9:00am-9:50am  Main Lab, PC East Classroom
  • Friday 01/18/2019 11:00am-11:50am  Main Lab, PC East Classroom
  • Wednesday 01/23/2019 12:30pm-1:20pm  Main Lab, PC East Classroom
  • Friday 01/25/2019 3:00pm-3:50pm  Main Lab, PC East Classroom
  • Thursday 01/31/2019 9:00am-9:50am  Main Lab, PC East Classroom
  • Friday 02/01/2019 1:00pm-1:50pm  Main Lab, PC East Classroom

Please sign up for a class if you haven't already.

Information Technology

Safari 12 is not compatible with Banner.  If you upgrade to Safari 12, you will no longer be able to access Banner directly from your desktop.  You will instead need to use our remote desktop application ( to access Banner.  If you need help getting started with Remote Desktop, please contact your IT Coordinator.

When we upgrade to Banner 9 at the end of the calendar year, this will no longer be an issue.

  • Banner:  Every Saturday from 2:30pm-3:30am & the first Saturday of the month from 6:00am-12midmight.  
  • Banner Self-Service (SISWeb): Every Saturday from 2:30am-3:30am & the first Saturday of the month from 6:00am-12midnight.  
  • Banner Operational Data Store (ODS): Every Monday from 8:00pm-10:30pm.  
  • Cognos/ODS/EDW/I*Reports: Every Sunday from 5:00am-9:00am.  
  • I*Reports: Every Saturday from 10:00pm-10:30pm.  
  • Campus Network-Infrastructure: Second or Third Wednesday of every month from 2:00am-5:00am. Second Sunday of every month from 4:00am-8:00am. Every Sunday from 4:00am-6:00am.

    IT Maintenance Calendar - See IT Planned Maintenance on your G Suite Calendar