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(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS - Knowledgebase / Remote Access - SOU IT Help Desk

(Chrome OS) How to connect to SOU's Remote Desktop Environments from Chrome OS

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SOU offers remote access to several Microsoft Windows desktop environments using Microsoft's Remote Desktop Services. These remote desktop environments are available on any device that supports an RDP (Remote Desktop Protocol) client, including Windows, Macintosh, Linux, iOS, and Android, and they can be accessed from anywhere in the world over the internet.

Note
  • If you access our remote desktop environments from off-campus, please be prepared for some noticeable network delay (i.e. latency) while you interact with Windows and applications in the remote environment.

    • For example, you may need to wait a second or two after clicking on something for the screen to react. This is an unfortunate and unavoidable consequence of the fact that the signals have to travel back and forth over the Internet, which introduces significant delay.

Warning
  • Our remote desktop connections are shared with all people that are accessing it.

  • Please help everyone and SIGN OUT OF YOUR SESSION when you are finished.

  • Closing the remote desktop connection program does not log you out of your session.

  • You must remember to sign out of the remote Windows environment in order to truly close your session.


 

Step 1 - Download the Windows App from the Google Play Store

If operating on an SOU issued Chromebook then the Microsoft Remote Desktop app should appear in your list of whitelisted apps as soon as you launch the Google Play Store. Click on it, then click the Install button to begin the download.

When the Windows App finishes downloading, click on the Open button to get started.

 

Note

If you are using a personal Chromebook

Search for "Windows App" or click this link on your Chromebook to download the app. Click the Install button to begin the download.

Picture of the google play store with the white listed options available right away which are the windows app and zoom.

 

Step 2 - Setup the Connection Information

Select the PC connection option.

Under PC Name, input the server you want to connect to.

 

Note

Remember, your options for the computer name are:

For more information, click on this link.

Picture of the Add PC option menu with the PC Name field filled out with one of the remote desktop servers and the save option on the top right of the window

 

 

 

Step 3 - Launch the Connection

Next you shall be prompted with user credentials (user identification and password). You can either use your full SOU email address or “SOU\” and then your username, (SOU\username).

You should now be connected to the remote Windows environment.

After you get through the Acceptable Use Policy prompt then you shall be required to multifactor authenticate before gaining access to Windows.

Picture of the middle of the blue screen that shows the acceptable use policy and an okay button.

Note

If you see a blank blue window when connecting to Remote Desktop, it's likely because the remote system is trying to display a screen resolution larger than your current window can show. This can happen when the Acceptable Use Policy (AUP) prompt is being displayed but is outside your visible area.

To fix this:

  • Look near the top of the Remote Desktop window for a dropdown menu labeled something like Landscape, Portrait, or Resizable.

  • Make sure Resizable is selected.

  • Move your cursor to the corner of the window until it changes to indicate you can resize it.

  • Click and drag to expand the window as large as possible.

  • The Acceptable Use Policy prompt should now appear. Follow the instructions to continue.

  • If you instead encounter a connection error, please email helpdesk@sou.edu with a screenshot of the error message.

Picture of the top of the window for the windows app that shows the three options that are horizontal to each other which are Portrait, Landscape, and Resizable.

When you are finished, ensure that you close down the session in the appropriate manner, that is to sign out. Do not click the x button to finish the session.

For more information on how to close out of your remote desktop session please click on this link.

 

Comment (1)

Nina Seaton
Nice Post

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