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SFTP troubleshooting for connections - Knowledgebase / Web - SOU IT and Service Center Help Desk

SFTP troubleshooting for connections

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There are a number of factors that can lead to a user not being able to log into misconfigured client, denied host certificate, banned by fail2ban (only off-campus), etc.  Therefore, in order to more fully diagnose the issue(s) that are occurring it would be helpful to have the following information:

If the user can connect via remotedesktop but not from home, then this points to some local client or authentication issue: fail2ban, home network connectivity, SFTP client misconfiguration and/or denied host certificate; however, if it is a problem both via Remote Desktop AND from home then it would point to some other issue on the server.

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