How to Authenticate for Adobe Apps with Named User Licenses

Named user licenses entitle you to use all of Adobe's Creative Cloud apps, including Adobe Acrobat Pro DC for PDFs, using your SOU email address and password. If you think you need a named user license but you don't yet have one, contact your Computing Coordinator.

If you need to install the apps, please visit our Knowledgebase section on Adobe and select the instructions that apply to your situation (work computer or personal computer). 

After you have installed the apps, you can sign in using your SOU credentials by following the below instructions.

Step 1 - Click Help in the menu bar within any Adobe application

If you are not signed in, you will see Sign In/Sign Out in the Help menu, which you should click to advance to the next step. If you are signed in, you will instead see Sign Out with your SOU email address in parentheses, in which case you do not need to do anything else.

Step 2 - Sign in with an Enterprise ID

After you have clicked on the Sign In/Sign Out menu item in the previous step, you should be presented with Adobe's log in screen. Be sure to click on the link that says Sign in with an Enterprise ID! Do not use the email address and password text fields on this screen because they will not work correctly.

NOTE: If you are given the choice between using your "Adobe ID" or your "Enterprise ID" in this step, choose the Enterprise option. You will only see both options if you have previously created a personal Adobe account using your SOU email address.

Step 3 - Authenticate with your SOU credentials

The link in the previous step will redirect you to a new sign-in page where you should enter your SOU email address (e.g. As soon as you try to enter your password, the app will redirect you to our familiar SOU login services page where you should enter your credentials as usual being sure to use your username and not your full email address.