How to Install Creative Cloud Apps through Named User Licensing on Your Work Computer

Named user licensing is a method of licensing you to use Adobe Creative Cloud that is tied to your SOU email address. It authorizes you to use some or all of Adobe's Creative Cloud suite on up to two computers. You can request this authorization through your Computing Coordinator. This article will describe the initial setup process after you have been granted a named user license for your work computer. If you are looking to install Creative Cloud on your personal computer, consult this knowledgebase article instead.


Windows

Step 1 - Wait for the confirmation email from Adobe

After we enroll your account, you will receive an email from Adobe that looks like the screenshot below. 

Do NOT click the Get Started button. We will be installing the app another way. The email only serves as confirmation that Adobe has processed our request to license you for their products.


Step 2 - Install the Creative Cloud desktop app through Software Center


Consult this knowledgebase article for instructions on how to locate and launch Software Center on a SOU Windows computer. Once you are in Software Center, search for "creative cloud" to find the desktop app to install.

After you initiate the install, Software Center may fail to update the installation status so that it displays "installing..." as the status indefinitely. This is a known bug with Adobe's installer for Creative Cloud. The installation should only take a few minutes in actuality. As soon as you see the Creative Cloud shortcuts appear on your desktop and within your start menu, you can safely close the Software Center app and proceed to the next step.

Step 3- Launch the Creative Cloud app and let it update


Look for a new shortcut to it within your Start Menu in the A section.

The Creative Cloud app will likely need to update the first time you run it. It should only take a minute or two for that to finish, then you can proceed to the next step.


Step 4 - Authenticate with your SOU login


After you launch the Creative Cloud desktop app, you need to sign in.  Enter your SOU email address and click the Continue button.

NOTE: If you are given the choice between using your "Adobe ID" or your "Enterprise ID" in this step, choose the Enterprise option. You will only see both options if you have previously created a personal Adobe account using your SOU email address.

The link will redirect you to a new sign-in page where you should enter your SOU email address (e.g. racod@sou.edu). As soon as you try to enter your password, the app will redirect you to our familiar SOU login services page where you should enter your credentials as usual being sure to use your username and not your full email address again.

Step 5 - Download the Creative Cloud apps you need


After authenticating, you should see the full list of Adobe's apps under the Apps tab in the Creative Cloud app. Download whatever you need. If you do not see the apps or the blue buttons say "Try" instead of "Install," contact your Computing Coordinator.

Macintosh


Step 1 - Wait for the confirmation email from Adobe


Please see the Step 1 section for Windows. This step is exactly the same on Macintosh.

Step 2 - Install the Creative Cloud desktop app through JAMF Self Service


You will find the Self Service app within your Applications folder. You may also search for it using Spotlight. For more information on the Self Service app on Macintosh, consult this knowledgebase article. You want to locate and install the "Adobe Creative Cloud Self Service" item.

When the status indicator changes from "Installing" to "Finishing," you are done. The icon will disappear after the app has finished installing.


Step 3- Launch the Creative Cloud app and let it update


You can find it within your Applications folder, or you can search for it using Spotlight.

The Creative Cloud app will likely need to update the first time you run it. It should only take a minute or two for that to finish, then you can proceed to the next step.

Step 4 - Authenticate with your SOU login


You may need to locate and left-click the Creative Cloud icon in your Macintosh menu bar in the top-right corner of the screen in order to bring up the sign-in screen.

After you launch the Creative Cloud desktop app, you need to sign in.  Enter your SOU email address and click the Continue button.

NOTE: If you are given the choice between using your "Adobe ID" or your "Enterprise ID" in this step, choose the Enterprise option. You will only see both options if you have previously created a personal Adobe account using your SOU email address.


Step 5 - Download the Creative Cloud apps you need


After authenticating, you should see the full list of Adobe's apps under the Apps tab in the Creative Cloud app. Download whatever you need. If you do not see the apps or the blue buttons say "Try" instead of "Install," contact your Computing Coordinator.